Shipping Information

Not satisfied with your purchase? Contact us within 60 days of delivery to request a return. Please refer to our Refund Policy for full eligibility requirements.

Shipping Options

We currently offer the following tracked shipping options:

• Standard Shipping: 10–15 business days

• Priority Shipping: 7–12 business days : $2,99

Please understand that these delivery times are estimates. Some orders may arrive sooner or later depending on the recipient’s location, carrier availability, customs processing, and the fulfillment center used.

Processing Times

We want you to receive your order as quickly as possible. Orders are typically processed within 1–2 business days before being shipped.

Orders placed on weekends or public holidays will begin processing on the next business day.

Where Can I Find My Tracking Number?

When your items are shipped, you will receive an automatic email notification containing your tracking number.

If you need more detailed information, please email us at info@orvellous.com, and we will be happy to help.

Delivery

Depending on your location, most orders will be delivered by your local postal service or regional delivery carrier.

If you are not available when delivery is attempted, the carrier may leave the parcel in a secure location, attempt redelivery, or leave a notice explaining where and how the package can be collected.

Customs and Import Charges

Customs duties, import taxes, or other local charges may apply depending on the destination country. These charges are determined by local authorities and, unless stated otherwise during checkout, are the responsibility of the customer.

Unexpected Delays

In some instances, delivery may take longer than the estimated shipping times stated above.

Most delays are caused by customs processing, carrier disruptions, severe weather, public holidays, or other circumstances outside our control.

If your package is taking significantly longer than expected, please contact us at info@orvellous.com, and we will work with you to investigate and resolve the situation.

Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address during checkout.

If a package cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, refusal of delivery, or failure to collect the package, it may be returned to the sender.

Any additional shipping, return, or reshipping costs may be deducted from the refundable amount or charged before the order is shipped again.

Please contact us immediately if you notice an error in your shipping address. Once an order has been processed or shipped, we may no longer be able to change it.

Tracking Shows Delivered, but the Package Is Missing

If your tracking information shows that the package has been delivered but you cannot locate it, please:

• Check around the delivery location and any secure areas

• Ask other members of your household or nearby neighbors

• Contact the local delivery carrier

• Allow up to 48 hours, as some carriers may mark packages as delivered shortly before completing delivery

If you still cannot locate the package, contact us at info@orvellous.com, and we will do our best to help investigate.

Orvello is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery to the address provided during checkout.